Effective Date: 28 August 2025

This Privacy & Data Policy explains how we, Aleksei Zverev (operating as a UK sole trader), collect, store, and use your personal data when you interact with DeepLingvo through our website. Your privacy is important to us, and we are committed to protecting your data in compliance with the UK GDPR and other applicable data protection laws.

1. Who We Are
This website is operated by Aleksei Zverev, sole trader registered in the United Kingdom, trading under the name DeepLingvo. For any privacy-related inquiries, you can contact us at:
📧 info@deeplingvo.com

2. What Data We Collect
We may collect the following personal data:

• Name
• Email address
• Phone number
• Technical information (e.g., IP address, browser type, operating system, device data)
• Interaction data (pages visited, time spent, actions taken)

3. How We Collect It
Data is collected via:

• Contact or sign-up forms on our website
• Cookies and tracking technologies (see our [Cookie Policy])
• Email communication tools
• Analytics platforms and advertising integrations (e.g., Google Analytics, Meta Pixel, Semrush, Hotjar)
• We collect personal data that you provide to us directly, such as when you fill out forms on our website (e.g., name, email address, phone number, and any other information you choose to provide).

4. Why We Collect Your Data
We collect your data to:

• Provide access to DeepLingvo or communicate about the service
• Send important updates or information
• Improve user experience and website performance
• Measure interest and optimize content, design, and functionality
• Comply with legal obligations

5. Legal Basis for Processing
We process your personal data based on:

• Consent: When you provide your information through forms
• Legitimate interest: For analytics, marketing, and improving the website
• Legal obligations: Where required by applicable law

6. Where We Store Your Data
Your personal data is stored in secure cloud-based environments hosted within the European Economic Area (EEA), primarily via Google Cloud infrastructure.

7. Who Can Access Your Data
Access to your personal data is limited to:

• Chief officers of DeepLingvo
• Authorized specialists directly assigned by them

All data is protected via secure passwords and strict access controls.

8. Data Retention
We retain personal data only for as long as necessary for the purposes explained in this Policy, then delete or anonymize it. The main retention periods are:

• Prospects / lead data — kept for up to 3 years from the last interaction you initiate (e.g. submitting a form, opening an email, replying), unless you withdraw consent earlier.
• Customer data for marketing purposes — kept for the duration of the customer relationship and then up to 3 years after it ends (e.g. last purchase, contract end, last inbound contact).
• Email marketing consent and suppression lists — proof of consent and records of opt-outs are retained as long as necessary to demonstrate compliance and to ensure we do not contact you again by mistake (suppression lists may be kept indefinitely).
• Cookies and similar identifiers — audience measurement cookies are kept for a maximum of 13 months and are not automatically extended on new visits. Records of your cookie choices (accept/refuse) are retained for around 6 months, after which we ask you again.
• Billing, contracts and accounting records — retained to meet legal, tax and accounting obligations:
• France / EU: up to 10 years.
• United Kingdom: up to 6 years.
• Security logs, fraud prevention and legal claims — retained for the time needed to investigate, assert or defend legal rights and comply with applicable law; beyond that, data is deleted or irreversibly anonymized.

After these periods expire, we securely delete or irreversibly anonymize the data for statistical purposes that no longer identify you.

9. Your Rights
Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at info@deeplingvo.com.

10. Data Security
We take appropriate technical and organizational measures to protect your data, including secure storage, limited access, and encryption where appropriate. In the event of a data breach, we will notify affected individuals without undue delay.

11. Updates to This Policy
This Privacy & Data Policy may be updated occasionally. Any significant changes will be communicated via our website or directly to you if appropriate.